Shipping & Returns
Delivery & Return Policies
Everything you need to know about getting your tokens delivered and our hassle-free return process.
Free standard shipping on all US orders over $75
Shipping Options
Choose Your Delivery Speed
Standard Shipping
5–7 business days
Reliable USPS First Class delivery with tracking included.
$4.99
Expedited Shipping
2–3 business days
USPS Priority Mail for faster delivery with full tracking.
$9.99
Overnight Shipping
1 business day
USPS Priority Mail Express for next-day delivery. Order by 12pm EST.
$24.99
Processing Times
- Standard orders are processed within 1–2 business days.
- Engraved/personalized orders require an additional 1–2 business days for processing.
- Orders placed on weekends or holidays are processed the next business day.
- You will receive a shipping confirmation email with tracking once your order ships.
International Shipping
- We currently ship to the United States and Canada.
- Canadian orders typically arrive within 7–14 business days.
- International shipping rates are calculated at checkout based on destination and weight.
- Customs duties, import taxes, and brokerage fees may apply and are the responsibility of the recipient.
Hassle-Free Returns
Our Return & Exchange Policy
Return Policy
- Non-personalized items may be returned within 30 days of delivery.
- Items must be in original, unused condition with all packaging.
- Personalized (engraved) tokens cannot be returned unless damaged or incorrectly engraved.
- Sale items and gift cards are final sale and cannot be returned.
Refunds
- Refunds are processed within 5–7 business days of receiving your return.
- Refunds are issued to the original payment method.
- Original shipping costs are non-refundable unless the return is due to our error.
- You will receive an email confirmation once your refund has been processed.
Exchanges
- Free exchanges are available for non-personalized tokens within 30 days.
- Contact our support team to arrange an exchange.
- We will provide a prepaid return shipping label.
- Your replacement will ship as soon as we receive the original item.
Damaged or Defective Items
- Contact us within 48 hours of delivery with photos of any damage.
- We will ship a free replacement — no need to return the damaged item.
- If your engraving has an error made by us, we will replace it at no charge.
- Missing items from your order? Contact us and we will resolve it immediately.